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Building Healthy Families Since 1903. We’re here to answer your questions about mental health and our services.
We accept most insurances including managed Medicaid such as Fidelis & Community Blue; however we do not accept straight Medicaid. We also have a sliding scale that we offer to anyone interested in coming that does not have insurance or has straight Medicaid. The sliding scale fee varies according to income and household size so you would need to call our office to obtain that exact fee.
We do not prescribe medications here at our office. We do, however communicate with the primary care physician and make recommendations if our therapists feel that medications are needed.
We do counsel children in our office. We also have our school based programs (see PFC/DOPP page) where children are discreetly seen during the school day. Please note: If the child that is seeking counseling is very young we counsel the child and caretaker together.
Though we accept most insurances, all of our therapists are not able to bill every insurance. So depending on which therapist is assigned to you could determine the wait time. Normal wait time is usually 1-2 weeks. We do have a waiting list and there are often times able to offer appointments earlier than the original scheduled time.
Intake procedure: Our staff collects all of your demographic information at the time of your initial call including your insurance information and a brief summary of your specific situation. We then turn that information over to our Director of Clinical Services/Executive Director who assigns each case based on specific factors (including insurance) in order to be sure that we schedule with the best provider for your situation. We then would call you to schedule the next available appointment.
Each insurance pays at different rates. You can always call your insurance company directly to see what the cost would be for outpatient mental health visits. They can also inform you if you have a deductible and how much has been met (if any).
Our school-based programs, such as the Prevention, Family Counseling/Division of Prevention Programs (PFC/DOPP), provide counseling directly in schools, allowing children to receive discreet mental health support during the school day. These programs are designed to make services accessible and minimize disruption to the child’s routine. For more details, please visit our PFC/DOPP page.
Yes, we offer counseling for teenagers and adolescents. Our therapists are experienced in addressing issues unique to this age group, such as academic stress, peer relationships, identity development, and emotional challenges.
While we do not have psychiatrists on staff, we maintain close relationships with local psychiatric services and can provide referrals for medication management if needed. We also collaborate with your primary care physician to ensure coordinated care.
Your first session will involve an assessment where the therapist will ask about your background, current concerns, and therapy goals. This helps us understand your needs and develop a personalized treatment plan. You will also have the opportunity to ask questions about the therapy process.
When contacting your insurance company, consider asking the following:
What is my coverage for outpatient mental health services?
Do I have a deductible, and how much of it has been met?
Are there copayments or coinsurance for therapy sessions?
Is pre-authorization required for mental health services?
Are there limits on the number of sessions covered?
Our team consists of licensed therapists with diverse backgrounds and specialties, including child and adolescent counseling, family therapy, trauma-informed care, and more.Â
